SnapRating App Description
SnapRating is designed for any industry that require instant feedback from their clients. There are two daily variables that dictate the experience of your customers - the quality of the service, and the quality of the product. SnapRating allows you to receive real-time feedback from your customers regarding their experience against these two critical areas. This allows you to dissect your customers experience by day, shift and even hour to match this against staff and management levels.
Features
* "Google Apps" (Spreadsheet Integration) "real-time results"
* Email Results
* Responses will be saved locally when no data connection is active
* Customizable Questions
* Intuitive interface with detailed help
* Secret Survey exit preventing reviewers to accidentally leave survey.
* Automated and fast
* All iPad generations supported
Tips
* Be sure to enable Guided Access under Accessibility, this will prevent reviewers exiting the app by pressing the home button [read more](http://support.apple.com/kb/HT5509)
* Try mount iPad on powered dock or wall mount
* To access "Google Spreadsheet" option just register a "Gmail account" and go to drive.google.com and setup a spreadsheet for use with SnapRating
* New authentication features from Google will request access
More Info
Feedback is delivered by a three question rating, which the first two questions are based on level of happiness. The third question is based on a NPS (Net Promoter Score) that is a globally recognized measure of consumer engagement in your business.
By asking one simple question ”How likely is it that you would recommend [your company] to a friend or colleague?” you can track these groups and get a clear measure of your companys performance through your customer eyes. Customers respond on a 0-to-10 point rating scale and are categorized as follows:
* Promoters - (score 9-10) are loyal enthusiasts who will keep buying and refer others, fueling growth.
* Passives - (score 7-8) are satisfied but unenthusiastic customers who are vulnerable to competitive offerings.
* Detractors - (score 0-6) are unhappy customers who can damage your brand and impede growth through negative word-of-mouth.
To calculate your companys NPS, take the percentage of customers who are Promoters and subtract the percentage who are Detractors.